Workshop · Strategy
KPIs every manager should know
Few indicators, well chosen, reviewed on a cadence — the opposite of a dashboard nobody opens.
- Duration
- 3 hours
- Delivery
- On site · Virtual
- Participants
- From 8 to 25 participants
- Investment
- Request a quote
Investment depends on scope, number of participants and delivery mode. We prepare a proposal at no obligation.
The problem it solves
When a company decides to "measure more", it usually ends up with a long report that is distributed punctually and discussed never. The numbers are there, and nobody changes anything because of them.
The cause is almost always the same: what got measured was what the system could export, not what the business needed to know. An indicator nobody decides with is not an indicator, it is a collection cost. And while the dashboard grows, the three or four figures that actually govern the business stay out of sight.
What it covers
The workshop runs the usual process backwards. Instead of starting from available data, it starts from the decisions a manager takes each week and each month, and asks which number would make any of those decisions different. What survives that question is a KPI; the rest is information.
It then separates lagging indicators — which report what already happened — from leading ones, which warn in time that the result is about to move. A dashboard made only of the first is a very high-resolution rear-view mirror.
The final part installs what keeps a dashboard alive: who owns each indicator, how often it is reviewed, and which specific conversation it triggers when it leaves range. A KPI with no threshold and no owner is a number on a sheet again.
What participants learn
- Derive indicators from decisions rather than from available data.
- Separate lagging from leading indicators and use both.
- Set thresholds that trigger a specific conversation.
- Assign an owner and a review cadence to every indicator.
- Shrink an existing dashboard by removing what changes no decision.
Agenda
- From decision to indicator: the right order
- Lagging and leading indicators
- How many KPIs a team can actually carry
- Thresholds: when a number demands a conversation
- Owner, cadence and review forum
- Indicators that can be gamed without lying
- How to retire indicators without losing control
- The minimum dashboard of an area manager
What the organisation leaves with
- A short set of indicators tied to real decisions.
- A written threshold for each selected indicator.
- An owner and a review cadence per indicator.
- A list of current indicators to retire, with the reason.
Programme details
- Format
- Workshop
- Also available as
- Executive talk · Corporate training day
- Languages
- Español · English
- Includes
- Participant workbook
- Action plan
- Post-training resources
- Facilitation
- ALUD Consulting LLC — Global Business Transformation.
Who it is for
- Managers and area heads accountable for results.
- Owners who receive reports and cannot act on them.
- Teams that already have a dashboard and do not use it.
- Operations, finance or sales leads who report upwards.
Frequently asked questions
- Do we need a system or software before attending?
- No. The workshop settles what to measure and why; which tool collects it is a later and easier decision. Starting from the tool is the usual route to a dashboard nobody uses.
- Does it help if we already have a large dashboard?
- That is the most common case and the one that benefits most. A good part of the session is spent removing, which tends to be harder than adding.
- Is this the same as Business Intelligence?
- No. Here you decide what to measure and why; Business Intelligence builds the capability to see it. This workshop is the step that should come first, and the one most often skipped.
Related articles
Having information is not the same as being able to decide
Most businesses don't suffer from a lack of data. They suffer because the data they have doesn't arrive in time, together, or in a form that allows a choice.
Read more →The problem is almost never where it hurts
Symptom and cause rarely live in the same place. Why fixing what hurts tends to leave the business unchanged, and what to look at instead.
Read more →Request this programme
Tell us the context and we will prepare a proposal tailored to your organisation. No obligation.
Working this inside the organisation
If this challenge will not be settled in one session, ALUD Consulting LLC works it as consulting: management consulting, human resources, strategy, organisational design, leadership development and business transformation.